As a landlord, your duty to your tenants goes beyond the ownership of the house that they now call home. You need to offer 24-7 support in case of any emergencies and believe us when we say that you need to be ready for anything!
When plumbing emergencies strike
As plumbing professionals, we answer multiple plumbing emergencies every month, across the Wellington region. Landlords get in touch with our team to let us know about their tenant’s plumbing emergency, and we send out a professional plumber on the double! One look at our testimonials page will confirm just how speedy our emergency plumbing service has been for Wellingtonians during our years of service.
Time isn’t always on your side
Our plumbing and gas systems do not tend to pick the most convenient times to throw a tantrum. On the contrary, it’s usually in the wee hours or on a public holiday that your tenants will be in touch with a Wellington plumbing emergency, or a Wellington gas emergency! We know this, because we’re the guys that Wellingtonians call on to come fix these issues at these crazy times.
The best way to avoid emergencies altogether is to get your drains and gas system checked and maintained annually by a professional Wellington plumber and gas fitter. Get in contact with our team to arrange an affordable, convenient schedule for these time and money-saving property check-ups!
If the repair needs to be done immediately and you are unable to contact your landlord, you, as a tenant, can get the repair work done by calling a plumber, and ask the landlord to reimburse you for it later. If you are doing this, make sure that you ask for an invoice from the plumber without fail, as proof of payment.
A landlord must also pay the tenant back for any urgent repair work the tenant had to have done, as long as the tenant made reasonable attempts to let the landlord know first.
A final tip from the professionals at Maxey Plumbing and Gas Fitting Wellington
If your tenants are up to their ankles in a flooding emergency, or panicking about a gas leak, the last thing either of you need is a back-and-forth phone conversation, right? Talking to each other about the emergency isn’t going to get it fixed any sooner, so save each of you this ‘middle man’ phone call and give your tenants our contact details.
Providing your tenants with the number of a master plumber who you can trust is the best thing for everyone. We can contact you upon completion of our service at a reasonable hour with a detailed report and bill for our services.
When a pipe bursts or the hot water goes cold, your tenants can give us a call directly and we can head on over to get things fixed with minimal fuss. You’ll be able to enjoy an uninterrupted day, knowing that the professionals at Maxey had you covered!